Privacy policy

 

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how MugHug.pk (“we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from https://mughug.pk.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

  • Personal Information:

    • Name

    • Phone number

    • Email address

    • Shipping address

    • Billing information (for prepaid orders)

  • Order Details:

    • Product preferences

    • Order history

    • Payment method used (no full payment details stored)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and deliver your orders

  • To provide customer support via WhatsApp, email, or phone

  • To send you updates about your order status

  • To personalize your shopping experience

  • To improve our website, services, and product offerings

  • For marketing and promotional purposes (only with your consent)

3. How We Share Your Information

We do not sell or rent your personal information to third parties.

We may share your information with:

  • Delivery partners: To fulfill and deliver your order

  • Payment processors: For prepaid orders (JazzCash, bank transfer)

  • IT service providers: For website hosting and performance

4. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal data. This includes:

  • Secure servers

  • Limited access to personal data

  • Use of SSL encryption for data transmission

However, no method of transmission over the Internet is 100% secure, so we cannot guarantee absolute security.

5. Cookies and Tracking

We may use cookies and similar technologies to:

  • Analyze website traffic

  • Save user preferences

  • Improve user experience

You can choose to disable cookies in your browser settings, but this may limit some functionality of our website.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information

  • Opt-out of promotional communications

  • Request a copy of your data (by contacting us)

7. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect data from children.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., payment providers). We are not responsible for the privacy practices of these websites. Please review their privacy policies separately.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us: